For technology to enable the business, there must be a clear, unobstructed view as to what IT needs to enable to be successful and valuable. What are the core business activities, the foundational responsibilities of the organization that contribute to achieving these objectives. Write them down, recite them, communicate them and align your leaders and resources with them.
More often than not, my experience has demonstrated that organizations (and the people within them) grow frustrated with the relative inability to make impactful change. One of the biggest challenges to overcome is this notion [...]